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DGFT Hand Book of Procedures (Pdf)'>Foreign Trade Procedure (wef 01/04/2015) (Pdf) 8.04

8.04

Mechanism for resolving Quality Complaint and Trade Dispute

(a) The CQCTD, on receipt of a complaint, from importer abroad, against Indian exporter would call for comments from the firm against whom the complaint has been made. After giving reasonable opportunity of hearing to both sides, CQCTD may arrive at a conclusion to resolve the matter and CQCTD /RA will take action as considered appropriate.

(b) RA would forward a copy of the complaint received from Indian importer, against foreign exporter to the concerned Foreign Trade

(FT) Division in the Department of Commerce (DoC). FT Division in DoC will take up the complaint with the concerned Embassy/High Commission/ Consulate General in India and with concerned Indian Embassy/ High Commission abroad for effective resolution of the complaint.
 

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